Frequently Asked Questions
Everything you need to know about your BonLook experience.
How do I know which frame size is right for me?
Each product page includes detailed measurements (lens width, bridge, and temple length). You can also use our Virtual Try-On tool to see how different styles look on your face shape.
Do you offer prescription lenses for all frames?
Yes, we provide high-quality prescription lenses for most of our optical and sun frames. Simply upload your valid prescription during the checkout process.
What is your shipping policy?
We offer standard and expedited shipping options. Orders typically ship within 5-7 business days once your prescription is verified. Free shipping is available on orders over a certain threshold.
What is your return and exchange policy?
We offer a 30-day return policy for a full refund or exchange if you are not completely satisfied with your purchase, provided the items are in their original condition.
How do I clean and maintain my eyewear?
We recommend using the microfiber cloth and cleaning spray provided with your order. Avoid using paper towels or household detergents, as these can scratch the lens coatings.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm or Klarna.